Terms of Service

1. About Ghurio

These Terms of Service ("Terms") govern your use of the Ghurio website, mobile site, and any related services (collectively, the "Platform") operated by GHURIO™, a partnership firm registered under the laws of India.

2. Acceptance of Terms

By accessing or using the Platform, creating an account, or completing a booking, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Platform.

You represent that you are at least 18 years of age, have the legal capacity to enter into contracts under Indian law, and are booking on behalf of yourself or as an authorised representative of other travellers named in the booking.

3. Services

Ghurio operates as a travel intermediary. We provide an online platform that enables you to search, compare, and book travel products including:

• Domestic and international flights
• Hotel and accommodation stays
• Holiday packages (coming soon)
• Airport and intercity transfers (coming soon)

Ghurio is not the airline, hotel, or any other travel supplier. Bookings are fulfilled by third-party suppliers (airlines, hotels, ground operators). The terms, conditions, and policies of those suppliers also apply to your booking and are shown at the time of checkout.

Flight and hotel inventory is sourced through authorised aggregation partners. The terms of those underlying suppliers also apply to your transaction.

4. Your Account

4.1 Registration

You may browse the Platform without an account. To complete a booking you must create an account using a valid email address and password, or sign in with Google. You are responsible for maintaining the confidentiality of your credentials.

4.2 Accuracy

You agree to provide accurate and current information during registration and when making bookings, including your name as it appears on your government-issued identity document. Errors in passenger names, travel dates, or contact details are your responsibility; correction fees charged by the supplier will be passed on to you.

4.3 Account security

Notify us immediately at [email protected] if you suspect unauthorised access to your account. Ghurio is not liable for losses arising from unauthorised use before you report the compromise.

5. Bookings & Pricing

5.1 How bookings work

A booking is confirmed only when you receive a confirmation email from Ghurio with a booking reference number. Until that email is received, no confirmed booking exists, even if payment has been collected. In rare cases where a supplier rejects the booking post-payment, a full refund (including the service charge) will be processed within 7 business days.

5.2 Pricing

All prices displayed on the Platform are in Indian Rupees (INR) inclusive of applicable taxes unless stated otherwise. The final amount charged includes:

• Supplier base fare / room rate
• Government taxes (GST, airport taxes, etc.)
• Ghurio service charge (see Section 6)

Fares and rates are dynamic and may change between the time of search and the time of payment. The price shown on the payment page is the price you will be charged.

5.3 GST invoicing

When your booking is confirmed, you will receive a booking voucher by email. This is your confirmation document showing the total amount paid — it is not a GST Tax Invoice.

A GST Tax Invoice under GSTIN 19ABFFG0904K1ZE will be issued within 30 days of your booking confirmation. Airline and hotel taxes are invoiced by the respective supplier.

6. Service Charges & Fees

Ghurio charges a service fee on each booking for platform access, booking management, and customer support. This fee may appear on your invoice or booking summary as any of the following:

• Service Charge
• Convenience Fee
• Trip Curation Charge
• Platform Fee

The service charge amount is shown clearly on the payment summary page before you confirm and pay.

7. Cancellation & Refund

Cancellation and refund rules are governed primarily by the supplier's (airline's / hotel's) policy, which varies by fare class, rate type, and booking conditions. The applicable cancellation policy is shown at the time of booking and in your confirmation email.

Please refer to our dedicated Cancellation & Refund Policy for full details including timelines, process, and exceptions.

To cancel a booking, go to My Bookings in your account or contact us at [email protected] via WhatsApp or by raising a support ticket.

8. Payment

Payments on the Platform are processed by PayU Payments Private Limited and Cashfree Payments India Private Limited — both PCI-DSS Level 1 certified and RBI-authorised Payment Aggregators. You will be presented with a gateway choice at checkout. Accepted payment methods include:

• Credit and debit cards (Visa, Mastercard, RuPay, American Express)
• UPI (Google Pay, PhonePe, Paytm, BHIM, and others)
• Net banking
• EMI (select banks)

Ghurio does not store your card details. All payment data is handled directly by the applicable processor's encrypted, PCI-compliant environment. Please refer to our Payment Security page for full details.

In the event of a payment failure, no amount is debited. If an amount is debited but confirmation is not received, it will be refunded automatically within 5–7 business days. Contact us if it is not.

9. User Obligations

You agree not to:

• Use the Platform for any unlawful purpose or in violation of these Terms
• Make speculative, fraudulent, or false bookings
• Attempt to access another user's account
• Use automated tools (bots, scrapers) to access Platform content without written permission
• Reproduce, resell, or commercially exploit any content or booking data obtained from the Platform
• Interfere with the Platform's security, servers, or networks

Ghurio reserves the right to cancel any booking made in violation of these Terms and to suspend or terminate your account without notice.

10. Intellectual Property

All content on the Platform — including but not limited to the Ghurio name, logo, design, text, graphics, and software — is owned by or licensed to GHURIO. The GHURIO name and logo are claimed trademarks (trademark application pending). Unauthorised use is prohibited.

Nothing in these Terms grants you any right to use Ghurio's intellectual property without prior written consent.

11. Limitation of Liability

Ghurio acts as an intermediary. We are not responsible for the acts or omissions of airlines, hotels, or other third-party suppliers, including but not limited to flight delays, cancellations, hotel quality, overbooking, or force majeure events.

To the maximum extent permitted by Indian law, Ghurio's total liability to you for any claim arising from use of the Platform shall not exceed the Ghurio service charge paid by you for the booking in dispute.

We do not exclude liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under applicable law.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Subject to the Arbitration clause below, any disputes shall be subject to the exclusive jurisdiction of the courts at Kolkata, West Bengal.

13. Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or a booking shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, the dispute shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Kolkata, West Bengal. The arbitration shall be conducted in English by a sole arbitrator mutually agreed upon by the parties.

14. Grievance Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of the Grievance Officer are:

Grievances may be submitted by email. The Grievance Officer will acknowledge your complaint within 24 hours and endeavour to resolve it within 30 days of receipt.

15. Changes to Terms

Ghurio may update these Terms from time to time. Material changes will be notified by email or a prominent notice on the Platform. Continued use of the Platform after the effective date of any change constitutes acceptance of the updated Terms.

If you have questions about these Terms, contact us at [email protected] or write to us at our registered address.