Types of Cancellation Policies
Every hotel listing on Ghurio clearly shows its cancellation policy before you book. There are three main types:
Free Cancellation
Cancel before the stated deadline and receive a full refund. No questions asked. The deadline is clearly shown on the hotel listing and your booking confirmation.
Partial Refund
A refund is available if you cancel before the deadline — but only for a portion of the total amount. The exact refund is shown before you confirm cancellation.
Non-Refundable
No refund is issued regardless of when you cancel, modify, or fail to check in. These rates are typically lower, but the trade-off is no flexibility.
Tip: If your plans are uncertain, always choose a free-cancellation rate — even if it costs a little more. The price difference is usually less than the cost of a missed night.
How Cancellation Deadlines Work
A cancellation deadline like "Free cancellation until 14 March, 11:59 PM" means you must submit your cancellation request before that moment — not on that day, but before it.
Time zones
Hotels set their cancellation deadlines in their own local time zone. Ghurio converts and displays this deadline in your device's local time, so what you see is already adjusted for where you are.
When the deadline passes
Once the deadline has passed, the hotel's penalty policy applies — either partial or no refund, depending on the rate booked. Ghurio cannot override hotel-set cancellation terms after the deadline has passed.
How to Cancel a Hotel Booking
Cancellations are handled by our team. Submit a request and we'll process it within 24 hours.
- Go to My Bookings or find your booking using your Booking ID or registered phone number.
- Select the booking you want to cancel and click Request Cancellation.
- Our team will review your request and initiate the cancellation with the hotel supplier. You'll receive a confirmation email within 24 hours.
- Once confirmed, a refund will be credited to your original payment method within 5–7 business days, subject to the hotel's cancellation policy at the time of your request.
Keep your booking reference handy. It's in your confirmation email and is required to track your cancellation or follow up on a refund.
Need to cancel urgently?
If your check-in is within 24 hours, email [email protected] immediately with your booking reference. We'll prioritise your request to give it the best chance of falling within the hotel's free cancellation window.
Refund Timelines
Once our team confirms your cancellation (within 24 hours of your request), the refund is initiated to your original payment method. How quickly the money reaches you then depends on your bank's processing time.
| Payment Method | Typical Refund Timeline |
|---|---|
| Credit / Debit card | 5–10 business days (bank dependent) |
| UPI | 3–5 business days |
| Net banking | 5–7 business days |
| Wallets (Paytm, PhonePe, etc.) | 2–5 business days |
Timelines are estimates. Bank holidays and weekends may extend processing times. If your refund has not arrived after 10 business days, contact us at [email protected] with your booking reference.
Special Cases
No-show
If you do not arrive at the hotel and have not cancelled in advance, the booking is treated as a no-show. Hotels typically charge the full stay or at least the first night — the exact policy is on your booking confirmation. No-shows are generally not eligible for refunds.
Early checkout
If you check out before your planned departure date, unused nights are typically not refunded. This is the hotel's standard policy and Ghurio cannot override it. If you expect this possibility, consider booking a flexible rate.
Hotel cancels your booking
In the rare event that a hotel cancels your confirmed booking, you are entitled to a full refund regardless of the original cancellation policy. Ghurio will initiate the refund immediately and contact you to help rebook at comparable accommodation. Email [email protected] if this happens and you have not heard from us.
Group bookings (5 or more rooms)
Group bookings may carry separate cancellation terms negotiated directly with the hotel. These will be specified in your group booking confirmation. Contact our support team for group-specific assistance.
Frequently Asked Questions
My flight was cancelled — can I get a hotel refund?
A flight cancellation does not automatically entitle you to a hotel refund. The hotel's cancellation policy applies regardless of the reason for your change of plans. If the cancellation is due to an airline-declared irregular operation (IROP) or a government travel restriction, contact us and we will try to negotiate a goodwill waiver with the hotel on your behalf — though this is at the hotel's discretion.
My booking shows "non-refundable" but I have extenuating circumstances. What can I do?
Email [email protected] with your booking reference and the circumstances. We will contact the hotel on your behalf and request a goodwill waiver. Hotels are not obligated to grant these, but many will for genuine emergencies.
How do I confirm my booking has been cancelled?
You will receive a cancellation confirmation email within 24 hours of submitting your request. You can also check the status in My Bookings — the booking will show as "Cancelled". If you do not receive a confirmation email within 24 hours, contact [email protected] with your booking reference.
Can I modify my booking instead of cancelling?
Date modifications depend on the hotel's availability and policy. Email us at [email protected] with your booking reference and the dates you'd like to change to — we'll check with the hotel and advise on what's possible.
What if my refund is delayed beyond the stated timeline?
If your refund has not arrived after 10 business days, email [email protected] with your booking reference and payment details. We will raise a refund trace with the payment processor.