Cancellation & Refund Policy

1. Overview

Ghurio™ acts as a travel intermediary between you and travel suppliers (airlines, hotels, and other operators). This means that cancellation and refund entitlements are primarily determined by the supplier's policy for your specific booking — fare class, rate type, and booking conditions — which are displayed at checkout and in your confirmation email.

This page explains the general framework. Ghurio's own service charge policy (Section 2) is fixed regardless of the supplier's rules.

2. Ghurio Service Charge

Every booking includes a Ghurio service charge for platform access, booking management, and customer support. This charge may appear on your invoice or booking summary under any of the following names:

• Service Charge
• Convenience Fee
• Trip Curation Charge
• Platform Fee

In both exceptions above, a full refund including the service charge is processed automatically within 7 business days.

3. Flights

3.1 Cancellation rules

Flight cancellation charges are set by the airline and vary by:

• Fare type — Flexi, Value, or Super Saver fares each have different rules
• Cabin class — Economy, Premium Economy, Business
• Time of cancellation relative to departure
• Route — domestic vs. international cancellation charges differ

The specific cancellation charge applicable to your booking is shown on the fare rules page during search and on the booking review screen. Ghurio also adds a cancellation processing fee (shown at the time of cancellation) over and above the airline's charge.

3.2 General flight cancellation framework

* These are indicative ranges only. The exact airline cancellation fee for your booking is shown in the fare rules at checkout.

3.3 Airline-initiated cancellations

If the airline cancels or significantly reschedules your flight, you are entitled to a full refund of the airfare (excluding the Ghurio service charge) or rebooking at no charge, as per the airline's policy and applicable regulations. Contact us at [email protected] in such cases and we will facilitate the process.

3.4 Name changes

Most airlines do not permit name changes after ticketing. Where permitted, the airline's name change fee applies plus Ghurio's administrative fee. Contact support before the ticket's time limit to check eligibility.

4. Hotels

4.1 Free cancellation rates

Many hotel rates offer free cancellation up to a specified deadline (e.g., 24 hours or 48 hours before check-in). This deadline is clearly shown on the hotel search results, the room selection page, and your confirmation email. Cancel before this deadline for a full refund of the room rate.

4.2 Non-refundable rates

Some hotel rates are labelled Non-Refundable and are typically priced lower than flexible rates. These rates cannot be cancelled for a refund under any circumstances. The non-refundable label is displayed prominently before you confirm the booking.

4.3 Partial cancellation / early checkout

If you check out before your booked end date, the refund (if any) is determined by the hotel's own policy. Ghurio is not responsible for refunds arising from early checkout; contact the hotel directly.

4.4 No-show

If you do not check in and do not cancel in advance, the hotel will typically charge the full stay amount. The no-show policy is shown on the booking review page.

5. Holiday Packages — Consultation Token

Holiday Package bookings on Ghurio begin with a consultation booking: a one-time token payment of ₹500 per enquiry that confirms your intent to plan a trip with our team.

5.1 How the 48-hour review window works

After you pay the consultation token, our travel team will contact you on WhatsApp within 24 hours to present your personalised itinerary. You then have a 48-hour window from the time of itinerary delivery to either:

• Proceed — confirm the full package booking and the ₹250 deposit is adjusted against your total booking amount.
• Decline — the ₹250 refundable deposit is returned to your UPI ID within 5 business days. The ₹250 processing fee is not refunded.

If we do not hear back from you within the 48-hour window, the consultation is considered lapsed and both components of the token are forfeited.

5.2 Refund process for the ₹250 deposit

Refunds of the ₹250 deposit are processed via UPI to the UPI ID you provide during the consultation booking. Ensure your UPI ID is active and correct — Ghurio is not responsible for failed refunds due to incorrect UPI details provided by you.

Once a refund is initiated, you will receive a WhatsApp notification with the UTR (Unique Transaction Reference) number for tracking. If you have not received the refund within 5 business days of declining, contact us at [email protected] with your consultation booking reference.

6. How to Cancel

The fastest way to cancel is through your Ghurio account:

1. Log in to your account at ghurio.com
2. Go to My Bookings
3. Select the booking you want to cancel
4. Click Cancel Booking and confirm
5. You will receive a cancellation confirmation by email with the refund amount and timeline

Alternatively, contact our support team:

• WhatsApp: Chat with us via the WhatsApp button on the site
• Raise a ticket: Use the support form and request a callback within 24 hours
• Email: [email protected]

Please cancel as early as possible. Cancellation charges increase the closer you get to the travel date.

7. Refund Timeline

Once a cancellation is confirmed by Ghurio, refunds are processed back to your original payment method:

The refund timeline begins from the date Ghurio confirms your cancellation — not from the date you raise the request. Processing times are also subject to your bank's internal processing schedule, which is outside Ghurio's control.

If you have not received your refund within the stated period, contact us at [email protected] with your booking reference.

8. Force Majeure

In the event of extraordinary circumstances beyond reasonable control — including natural disasters, pandemics, war, government travel bans, or similar events — the applicable refund or credit depends on the airline's or hotel's force majeure policy. Ghurio will facilitate communication with the supplier and pass on any credit or refund received. The Ghurio service charge remains non-refundable in force majeure situations.

9. Contact

For cancellation requests, refund status enquiries, or disputes, contact us through any of these channels:

For unresolved disputes, contact our Grievance Officer: